THE PORT OF UTOKIA (Shipping)

Order Processing:

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Please allow for up to 1-2 business days for processing time. Orders placed on Friday-Sunday will usually ship the following Monday (i.e., the next business day).

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We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season. 

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Shipping Methods:

All packages are shipped via USPS.

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Delivery Times:

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Orders ship via USPS. You'll receive a tracking number by email once your order leaves us — always check tracking first for the most current status.

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Delivery timelines are set by USPS, not by us. Weather, holidays, and carrier delays can affect arrival.

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Note: ALL SHIPPING TIMEFRAMES ARE PROVIDED AS ESTIMATES ONLY, DELIVERY WINDOWS ARE NOT GUARENTEED.

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*Processing Time: 1-2 Business Day

*Standard Shipping: estimated 3-7 Business Days

*Priority Shipping: estimated 2-4 Business Days

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We ship from the west coast, so generally speaking orders will arrive sooner on the west vs east coast.

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Note: Deliveries to the East Coast, Alaska, and remote locations may take longer. Ground shipping to Alaska can take up to 12 days or longer.

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We ship to the address provided by the customer, so ensure the address provided is correct. Address changes are not possible after your order has been shipped. If you notice your address is incorrect contact us immediately and we may be able to correct this on your behalf. If you provide us the wrong address and the item is returned to us you will be responsible for any reshipment fees.

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Lost, damaged, or stolen packages

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If tracking says "Delivered" but you don't have your package

This is almost always an early carrier scan. Packages typically turn up within 24–48 hours. In the meantime:

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1. Call your local post office with your tracking number and ask where the delivery scan occurred. Your regular carrier knows the route, so the local branch usually resolves this fastest. Find your post office →

2. Check your entryway — porch, side doors, garage, behind planters or railings. Carriers often tuck packages out of street view.

3. Check your mailbox and any parcel lockers.

4. Ask household members and immediate neighbors.

If 48 hours pass and the package still hasn't surfaced, email contact@utokia.com with your (a) order number and (b) shipping address. We'll investigate directly with USPS, including requesting the GPS coordinates of the delivery scan.

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If we made the error — such as shipping to the wrong address — we'll replace your order. If the USPS scan coordinates don't match your address, we'll send a replacement. Confirmed deliveries to the correct address aren't generally eligible for a refund, though we review every situation individually.

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Reporting Window

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Please report any delivery issue within 14 days of the delivery scan. If your package never scanned as delivered, contact us within 30 days of the ship date. We may not be able to help with claims outside these windows, since USPS limits how far back they'll research a tracking number.

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USPS Customer Service​

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If your package has been lost or stolen you can file a claim with USPS here https://www.usps.com/help/claims.htm. 

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Call 1-800-ASK-USPS® (1-800-275-8777)

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We are currently unable to ship gummies to the following states/locations:

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• Oregon, Idaho, California

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Utokian Ships don’t sail outside of the United States, currently.

​Curious about Returns? Check out our Return Spells for more information.

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If you have further questions about your order status, please contact contact@utokia.com. We usually respond within a few hours.