If tracking shows "Delivered" but the package isn't in hand, don't panic. USPS carriers sometimes scan packages as delivered before they actually arrive, and in most cases the package shows up within 24 to 48 hours of the scan.The first step and fastest way to find your package is to contact your local post office with your tracking number and ask where the delivery scan occurred. The local branch often resolves these fastest since your regular carrier knows the route https://tools.usps.com/locations/.That said, you don't have to do this for us to help.To help us investigate, please reply with the shipping address so we can confirm it matches what's on the shipping label.While you wait, here's a quick treasure hunt that resolves most of these on the spot:Check all around your entryway: porch, side doors, garage, behind planters or railings. Carriers often tuck packages out of street view.Check your mailbox and any parcel lockers. Smaller orders fit inside.Ask household members and immediate neighbors.
If 48 hours pass from the "Delivered" scan and the package still hasn't turned up, reply here or email contact@utokia.com and we'll investigate directly with USPS, including requesting the GPS coordinates of the delivery scan. We've got your back either way.note: this is an automated reply but your issue has been logged and we will get back to you.