Utokia Herb Co. — Subscription & Order Terms
Billing
We may charge a subscription fee for access to certain products or services, and such fees will be made clear during the order process. To use any services that require a paid subscription, you must provide us with a valid form of payment, and you authorize us to charge such form of payment in connection with your subscription. All fees will be payable in accordance with our policies in effect at the time the fee becomes payable.
Your subscription will continue for the period of time of the subscription plan that you selected and will automatically renew until terminated. You must cancel your subscription at least 24 hours prior to the end of your current subscription period in order to avoid billing of the subscription fees for the next billing cycle. Your billing will include your subscription fees and any applicable taxes, shipping, and transaction fees.
We may receive updated credit card information (new credit card number or updated expiration date) from your credit card issuer and may use these new details in order to help prevent any interruption to your subscription. If you would like to use a different payment method or if there is a change in payment method, please visit your account settings to update your billing information.
If any subscription fee is not paid in a timely manner, or your transaction cannot be processed, we reserve the right to suspend, disable, cancel, or terminate your access to the services or cancel your subscription. You will be responsible for paying all past due amounts.
Subscription Discount
Certain products may be offered at a discounted price when purchased through a subscription plan. This discount is provided in consideration of your commitment to receive recurring shipments. If you cancel your subscription before receiving your second scheduled shipment, we reserve the right to adjust your original order to reflect the standard one-time purchase price and refund only the difference, if any. By subscribing, you acknowledge and agree to this adjustment.
Order Processing & Fulfillment
Once an order has been submitted and payment has been processed, the order enters our fulfillment pipeline. Orders that have entered fulfillment cannot be cancelled. If you wish to cancel an order, you must contact us before your order enters fulfillment. We will make reasonable efforts to accommodate cancellation requests received promptly after an order is placed, but we cannot guarantee that any order can be cancelled once payment has been processed.
If your order has already shipped, it is not eligible for cancellation. You may request a return in accordance with our return policy below.
Cancellation
You can cancel your subscription at any time through the settings in your account or by contacting customer support. When you cancel a paid subscription, you cancel only future charges associated with your subscription. The cancellation will become effective at the time of canellation. In order to avoid future charges, you must cancel your subscription at least 24 hours prior to the end of your current subscription period.
If you cancel, any orders already processed or shipped prior to cancellation are subject to the terms herein and are not automatically refunded.
Returns
If you receive a shipment and wish to return it, you may request a return within 30 days of delivery. Returned products must be unopened and in their original packaging. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged product). Refunds for eligible returns will be processed within 10 business days of our receipt of the returned product.
No Refunds
EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW, YOUR PAYMENT IS NONREFUNDABLE. If you cancel your subscription, you will not receive any refund for the current billing period and you will continue to have access to your subscription benefits through the end of that period. We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future.
Free Trial
If any services or products are offered with a free trial period, such trial is at the sole discretion of Utokia Herb Co., and we may limit eligibility or duration to prevent misuse. We reserve the right to terminate any free trial period at any time. We may charge you a subscription fee upon expiration of your free trial period.
Suspension and Termination
We may terminate these terms at any time. We may also suspend or terminate your subscription or access to our services at our sole discretion for any reason or no reason and without notice. We may do so, for example, for any conduct that Utokia Herb Co., in its sole discretion, believes violates any applicable law, violates these terms, or is otherwise harmful to our interests.
If we terminate your subscription, we may, in our sole discretion, give you a prorated refund based on the amount of time remaining; provided, however, that we will not be obligated to grant you a refund if we terminate your account or subscription because we determine that your actions or use of the services violate these terms, any applicable law, or have harmed another customer.
Changes to Subscription or Services
We may change the subscription terms or subscription fees at any time on a going-forward basis in our discretion. If the pricing for your subscription increases, we will notify you and provide you an opportunity to change your subscription before applying those changes to your account or charging you in connection with an automatic renewal. We may choose in our sole discretion to add, modify, or remove benefits and features from a subscription.
Your continued use of the services after the changes become effective will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may cancel your subscription.