Utokia Herb Co. — Subscription & Order Terms

Billing

 

We may charge a subscription fee for access to certain products or services, and such fees will be made clear during the order process. To use any services that require a paid subscription, you must provide us with a valid form of payment, and you authorize us to charge such form of payment in connection with your subscription. All fees will be payable in accordance with our policies in effect at the time the fee becomes payable.
Your subscription will continue for the period of time of the subscription plan that you selected and will automatically renew until terminated. You must cancel your subscription at least 24 hours prior to the end of your current subscription period in order to avoid billing of the subscription fees for the next billing cycle. Your billing will include your subscription fees and any applicable taxes, shipping, and transaction fees.

 

We may receive updated credit card information (new credit card number or updated expiration date) from your credit card issuer and may use these new details in order to help prevent any interruption to your subscription. If you would like to use a different payment method or if there is a change in payment method, please visit your account settings to update your billing information.
If any subscription fee is not paid in a timely manner, or your transaction cannot be processed, we reserve the right to suspend, disable, cancel, or terminate your access to the services or cancel your subscription. You will be responsible for paying all past due amounts.

 

Subscription Discount

 

Certain products may be offered at a discounted price when purchased through a subscription plan. This discount is provided in consideration of your commitment to receive recurring shipments. If you cancel your subscription before receiving your second scheduled shipment, we reserve the right to adjust your original order to reflect the standard one-time purchase price and refund only the difference, if any. By subscribing, you acknowledge and agree to this adjustment.

Order Processing & Fulfillment

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Once a subscription order has been submitted and payment has been processed, the order cannot be cancelled.

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Subscription orders are priced at a discount in consideration of your commitment to recurring shipments. Because of this, the cancellation window that applies to standard one-time orders does not apply to subscription orders.

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To avoid being charged for a scheduled subscription order, you must cancel or pause your subscription before your renewal date. You can do this at any time in your account under "My Subscriptions," or by contacting us at contact@utokia.com.

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Cancellation of one-time, non-subscription orders is governed by our Return Policy.

 

Cancellation

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You can cancel your subscription at any time through the settings in your account or by contacting customer support. Cancellation takes effect immediately and stops all future charges. It does not apply to any subscription order for which payment has already been processed.

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To avoid being charged for your next scheduled order, you must cancel your order prior to the end of your current subscription period.

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Any subscription order processed prior to your cancellation is final and is not refundable, except as provided in the Returns section below or as required by applicable law.

 

Returns

If you receive a shipment and wish to return it, you may request a return within 30 days of delivery. Returned products must be unopened and in their original packaging. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged product). Refunds for eligible returns will be processed within 10 business days of our receipt of the returned product for store credit.

 

No Refunds

EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW, YOUR PAYMENT IS NONREFUNDABLE. If you cancel your subscription, you will not receive any refund for the current billing period and you will continue to have access to your subscription benefits through the end of that period. We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future.

Free Trial

If any services or products are offered with a free trial period, such trial is at the sole discretion of Utokia Herb Co., and we may limit eligibility or duration to prevent misuse. We reserve the right to terminate any free trial period at any time. We may charge you a subscription fee upon expiration of your free trial period.

Suspension and Termination

We may terminate these terms at any time. We may also suspend or terminate your subscription or access to our services at our sole discretion for any reason or no reason and without notice. We may do so, for example, for any conduct that Utokia Herb Co., in its sole discretion, believes violates any applicable law, violates these terms, or is otherwise harmful to our interests.

If we terminate your subscription, we may, in our sole discretion, give you a prorated refund based on the amount of time remaining; provided, however, that we will not be obligated to grant you a refund if we terminate your account or subscription because we determine that your actions or use of the services violate these terms, any applicable law, or have harmed another customer.

Changes to Subscription or Services

We may change the subscription terms or subscription fees at any time on a going-forward basis in our discretion. If the pricing for your subscription increases, we will notify you and provide you an opportunity to change your subscription before applying those changes to your account or charging you in connection with an automatic renewal. We may choose in our sole discretion to add, modify, or remove benefits and features from a subscription.
Your continued use of the services after the changes become effective will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may cancel your subscription.

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